Return & Refund Policy

Effective Date: 25/07/2023

Thank you for shopping at Tapware.co. We want you to be completely satisfied with your purchase, and our Return and Refund Policy is designed to ensure a smooth and hassle-free process in the event that you need to return a product or request a refund.

1. Return Eligibility:

To be eligible for a return, the item must be in its original condition, unused, and in the same packaging as when you received it. We understand that some items may need to be opened for inspection; however, we kindly request that you handle the products with care and return them in their original state.

2. Timeframe for Returns:

You have 30 days from the date of delivery to initiate a return request. After this period, we may not be able to process your return.

3. How to Initiate a Return:

To request a return, please follow these steps:

Contact our customer support team at info@tapware.co and provide your order details.

Our support team will guide you through the return process and issue a Return Merchandise Authorisation (RMA) number.

Clearly write the RMA number on the outside of the package before returning it to us.

4. Return Shipping:

Customers are responsible for the shipping costs associated with returning the product to Tapware.co. We recommend using a trackable shipping method to ensure the safe and timely delivery of your return. Please retain the tracking information for your reference.

5. Inspection and Processing:

Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria mentioned above. If the item is deemed eligible for a return, we will proceed with the refund or exchange process as per your request.

6. Refunds:

Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to be processed and reflected in your account. The time taken for the refund to appear in your account may vary depending on your payment provider.

7. Non-Refundable Items:

Certain items are non-refundable, including but not limited to:

Items that are not in their original condition, damaged, or missing parts for reasons not due to our error.

Items returned beyond the specified return timeframe.

8. Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer support team immediately. We will work diligently to resolve the issue and provide you with a replacement or refund, depending on your preference.

9. Cancellations:

If you wish to cancel your order before it has been shipped, please reach out to us as soon as possible. Once the order is dispatched, we may not be able to process the cancellation, and you will need to follow the standard return process upon receiving the item.

10. Contact Us:

If you have any questions or need further assistance with returns and refunds, please contact our customer support team at info@tapware.co. We are here to help you and ensure your satisfaction with every purchase.

Please note that our Return and Refund Policy may be subject to change without prior notice. Any updates will be posted on our website.

Thank you for shopping with Tapware.co. We value your business and look forward to serving you again.

The Tapware.co Team