Effective Date: 25/07/2023
Thank you for shopping with Tapware.co! We take great pride in offering you an exceptional shopping experience, and our Shipping Policy is designed to provide you with all the necessary information regarding our shipping process and delivery options.
Free Shipping on Orders $1000 and Above:
We are pleased to offer free standard shipping on all orders that total $1000 or more. This special offer is our way of showing appreciation for your continued support. Simply select the “Free Shipping” option during checkout if your order meets the minimum purchase requirement.
Order Processing Time:
Most orders have a standard postage and handling time of between 2-15 working days from the time of ordering to delivery to your door. Please note that this is a guide only, and varies based on the nature of your order and location in Australia. We work diligently to get your items out to you as quickly as possible.
Shipping Methods:
To ensure timely and secure deliveries, we have partnered with Australia Post as our primary courier. During the checkout process, you will have the option to choose from various shipping methods, including standard shipping and express shipping. The available shipping options will depend on your location and the weight and size of the items in your order.
Shipping Rates:
Shipping rates are determined based on the weight, size, and destination of your order. The shipping cost will be calculated and displayed at checkout, allowing you to review the charges before completing your purchase. Please note that shipping rates may be subject to change, and any updates will be reflected on our website.
Order Tracking:
Once your order is dispatched, you will receive a tracking number via email. You can use this tracking number to monitor the status and whereabouts of your package through the Australia Post website or tracking portal.
Shipping Restrictions:
At this time, Tapware.co offers shipping within Australia only. We apologise for any inconvenience this may cause to our international customers.
Delivery Address:
To ensure smooth delivery, please provide an accurate and complete shipping address during checkout. Tapware.co will not be held responsible for delays or issues caused by incorrect or incomplete address details.
Undeliverable Packages:
If Australia Post is unable to deliver your package due to incorrect address information, multiple failed delivery attempts, or refusal of delivery, the package will be returned to Tapware.co. We will contact you to arrange re-shipment at an additional shipping cost, or if preferred, we can process a refund for the order, excluding the original shipping charges.
Shipping Delays:
While we strive to deliver your orders within the estimated timeframes, please understand that unforeseen circumstances, such as adverse weather conditions, public holidays, or peak shipping periods, may cause shipping delays. Tapware.co will not be held responsible for such delays but will make every effort to keep you informed and provide support throughout the process.
If you have any questions or concerns regarding our Shipping Policy, please feel free to contact our customer support team via email at info@tapware.co. We value your satisfaction and appreciate your choosing Tapware.co.
Thank you for shopping with us!
The Tapware.co Team
