Effective Date: 25/07/2023
At Tapware.co, we understand that circumstances may change, and you may need to cancel your order. Our Cancellation Policy outlines the guidelines and procedures for cancelling an order placed on our website.
1. Eligibility for Cancellation:
You may be eligible to cancel your order under the following conditions:
The cancellation request is made before the order has been shipped from our warehouse.
The products in your order have not been customised or made-to-order.
2. How to Request a Cancellation:
To initiate a cancellation request, please follow these steps:
Contact our customer support team immediately at info@tapware.co.
Provide your order details and the reason for cancellation.
Our support team will verify the eligibility for cancellation and assist you with the next steps.
3. Cancellation Deadline:
We encourage you to submit your cancellation request as soon as possible. Once an order has been processed and shipped, we may not be able to cancel it.
4. Refund for Cancelled Orders:
If your cancellation request is approved and your order has not been shipped, we will process a full refund to your original payment method. Please allow 5-10 business days for the refund to be processed and reflected in your account. The time taken for the refund to appear in your account may vary depending on your payment provider.
5. Partial Cancellations:
In some cases, you may request to cancel only a portion of your order. If the request is made before the order is shipped and the remaining items meet our eligibility criteria, we will process a partial refund for the cancelled items.
6. Cancellation After Shipment:
If your order has already been shipped and you wish to cancel it, you will need to follow our standard Return and Refund Policy. Please refer to that policy for instructions on how to return the products and request a refund once you have received the items.
7. Custom or Made-to-Order Products:
Please note that orders for custom or made-to-order products may not be eligible for cancellation, especially if production has already commenced. If you have any questions or concerns about cancelling an order for customized items, please contact our customer support team for assistance.
8. Contact Us:
If you have any questions or need further assistance regarding our Cancellation Policy, please contact our customer support team at info@tapware.co. We are here to help you and ensure a seamless shopping experience with Tapware.co.
Please be aware that our Cancellation Policy may be subject to change without prior notice. Any updates will be posted on our website.
Thank you for choosing Tapware.co. We value your satisfaction and strive to provide you with exceptional service at all times.
The Tapware.co Team
